A community that
reduces support load

Let customers help each other, share tips, vote on feature requests, and find answers before they open a ticket. Your most engaged customers become an extension of your support team.

Start your community

40%

Fewer support tickets

Peer

Support that scales

Direct

Product feedback loop

Higher

Product loyalty & NPS

Built for products with an audience

Customer communities work when members can find answers, share wins, and feel heard. Every feature in Community supports that goal.

Q&A with accepted answers

Support category threads show a "Solved" badge when the best answer is marked. New customers find working solutions instantly, without reading every reply.

Feature voting boards

Create a Feature Ideas category with upvoting. Your roadmap priorities come directly from what customers actually want — not what you assume they want.

Official announcements

Post product updates, release notes, and planned maintenance to a pinned Announcements category. Your customers see it before they hit a problem.

Power user recognition

Badge your most helpful customers as "Community Expert" or "Power User". They become invested advocates — and they do more support than your paid team.

Launch your customer community

Set up your categories

Create categories: Support & Help, Feature Ideas, Announcements, Show & Tell, and General. Adjust as your community matures.

Seed with your team

Have team members answer the first 20 threads. Early answers build trust and show new members that this community is active and worth joining.

Add the link everywhere

Put your community link in your app, your docs, your email footer, and your support widget. Route customers there first — tickets become the last resort.

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12 powerful products to build, manage, and grow — all under one roof.

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A community thatreduces support load